Privacy Policy

Last updated: 2 October 2026

Loan Solve Australia is a business name of The Resolve Group Australia Pty Ltd (ABN 17 609 442 686). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use and protect the information you give us through the Free Home Loan Health Check.

What information we collect

When you complete the Health Check, we collect:

• your first name, email address, mobile number and suburb or postcode
• your answers about your current home loan, such as your lender, approximate loan balance, interest rate, repayments, loan type, other debts and approximate property value
• your goals and any changes in your circumstances that you choose to tell us about
• your preferred way for us to contact you

If you reached the Health Check through a link from one of our referral partners, such as your accountant, we also record which partner referred you. This is stored in your browser for up to 30 days so the referral is recognised if you come back later.

The Health Check does not involve a credit check, and we do not collect information from credit reporting bodies through it.

How we use your information

We use your information to:

• review your situation and contact you about whether there may be a better home loan option for you
• send you a confirmation of your Health Check and related emails or SMS messages, which you agreed to when you submitted the form
• let a referral partner know that you were referred, where you came to us through their link
• keep records of our enquiries and improve our service

We will not use your information for any other purpose without your consent, unless the law requires or allows it.

Who we share your information with

We only share your information where it is needed to help you. This may include:

• Pursuit Broker Services, the holder of the Australian Credit Licence we operate under (Australian Credit Licence 357856)
• lenders and their representatives, but only if you decide to go ahead with a loan application and you agree to this
• service providers who help us run our business, such as our email platform (MailerLite) and website host (Netlify)

Some of these providers store information on servers outside Australia, including in the United States and the European Union. We take reasonable steps to make sure they protect your information.

We do not sell your personal information.

Emails and SMS messages

You can unsubscribe from our emails at any time using the link at the bottom of any email, or by contacting us. You can ask us to stop sending SMS messages at any time.

How we protect your information

We take reasonable steps to protect your information from misuse, loss and unauthorised access. The Health Check form is sent over a secure, encrypted connection. We keep your information only for as long as we need it, or as required by law.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time.

Making a complaint

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact:

• the Australian Financial Complaints Authority (AFCA): www.afca.org.au, 1800 931 678
• the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, 1300 363 992

Contact us